Bodily harm or injuries to the Pet Sitter, the Pet Owner and related parties (like family members or significant other of the Pet Sitter or Pet Owner), anyone visiting or living in the same household or persons accompanying the Pet Sitter on an assignment, the roommate, or anyone assisting the Pet Sitter with animal care

Anyone (visitor, partner, relative, friend, etc.) who brings a pet to a Pet Sitter’s home that is not booked through Pawshake will not be eligible for any coverage under our Pawshake Guarantee Program.

The Pawshake Guarantee does not cover bodily harm or injuries to the Pet Sitter, the Pet Owner, or their related parties. This includes family members, significant others, roommates, household members, or anyone visiting or assisting the Pet Sitter during an assignment.

Responsibility for Visitors: The Pet Sitter is fully responsible for all individuals who enter their residence. Pawshake does not provide medical coverage for any visitors, regardless of their relationship to the Sitter (e.g., partner, relative, friend). These individuals are not classified as "Third Parties" under the Pawshake Guarantee.

Unbooked Pets Exclusion: Pets brought by visitors to a Pet Sitter's home without a confirmed booking through Pawshake are not eligible for coverage under the Pawshake Guarantee Program.

Property Damage Exclusion: Any property damage caused by a Pet Sitter or the Pawshake guest pet to a Pet Owner’s personal property, the Pet Sitter’s property, a landlord’s property or any other person’s property visiting or living in the residence (such as damage to personal items, home, vehicles and/or cleaning costs). This is due to the difficulty in verifying the condition of the property before the pet sitting begins, which leaves room for potential misuse. Therefore, it is important that you ensure you have appropriate property insurance.

Damage, treatment for injuries or other loss or claim arising from acts of nature, such as earthquakes, hurricanes and tornadoes, or from exigencies caused by other factors beyond the parties’ reasonable control, such as (without limitation) wildfires or lack or failure of public utilities or Internet service due to external factors.

Fees or costs incurred from cancellation or changes of holiday or travel arrangements (i.e. hotel fees, plane tickets, etc.) as a result of a booking on Pawshake.

Travel costs incurred as a result of a booking on Pawshake trips to the vet during a booking or follow-up medical treatment for the pet after the booking. This includes but is not limited to fuel, Uber and taxi costs, etc

Non-economic damages of any kind including emotional distress, sentimental value, pain and suffering, scarring, and permanent disability as a result of a booking on Pawshake

Pawshake is also not liable for any compensation related to loss of income, or ongoing expenses relating to the claim

Reduction in ‘show’ value of the guest pet and host pet

Loss due to intentional or criminal acts, including theft.

Losses and damages paid by any other insurance. The Pawshake Peace of Mind coverage is always secondary to any relevant insurance the Pet Sitter or Pet Owner may already have. Therefore, any claims must be lodged and finalised with the Owner/Sitter’s insurance first

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